If something goes wrong, we want to help. Refund requests are reviewed on a case-by-case basis.

Refunds may be considered for

• Duplicate purchases (for example, you bought the same plan more than once by mistake).
• eSIM not delivered (you did not receive your email with the QR code).
• Verified technical issues that prevent service activation.

Refunds are generally not available for

• Device incompatibility (for example, your phone does not support eSIM).
• Customer purchasing the wrong plan.
• Change of mind.
• Activated eSIMs.
• Partially or fully consumed data plans.

How to request a refund

Contact us at support@lusosim.com and include your purchase email address, the plan you bought, and what happened. We will review your request and respond as soon as possible.

Company info: LusoSIM, operated by José Novo Amaral Unipessoal Lda (Portugal). NIPC: 519427122.