We collect only what we need to deliver your LusoSIM eSIM and to improve our website.

1) Personal data we collect

When you buy LusoSIM, we may collect details you provide during checkout, such as your name (if provided), your email address, and payment-related information handled by Stripe.

2) Payment processing (Stripe)

Stripe processes payments. We do not store your full payment card details. Stripe’s security measures help protect your payment information. When using Stripe, your data is handled under Stripe’s terms and privacy practices.

3) Website analytics

We use analytics tools to understand how visitors use our website and to improve performance. Where applicable, we use:

• Microsoft Clarity (for understanding page interactions)
• Google services (where applicable, such as Google Analytics)

4) Data protection and GDPR

We handle personal data in line with the EU General Data Protection Regulation (GDPR). We use appropriate safeguards to protect your information. We only keep data for as long as needed for delivering the service, support, and legal/administrative reasons.

5) Your rights (GDPR)

Depending on the situation, you may have rights such as:

• Access to your personal data
• Correction of inaccurate data
• Deletion of data (where applicable)
• Objection or restriction of processing (where applicable)
• The right to complain to your local data protection authority

6) Contact information

LusoSIM (operated by José Novo Amaral Unipessoal Lda)
Registered in Portugal
Email: support@lusosim.com

NIPC: 519427122